Refund and Cancellation Policy
Last updated: 11 October 2026
Gyms can cancel any time with 30 days' notice. The setup fee is refundable only before setup starts, and monthly fees are not refunded for a month already started.
For gyms (payments to Ironvale)
| Payment | Refund |
|---|---|
| Setup fee | Full refund if you cancel before setup work starts. After setup starts, it is non-refundable. |
| Monthly fee | Billed in advance. Not refunded for a month already started. No charge after the cancellation date. |
| Paid in error or charged twice | Full refund of the extra amount. |
| Service unavailable beyond the agreed level | Service credit as set out in the Gym Service Agreement. |
How to cancel: email hello@ironvale.website from the gym owner's registered email. We confirm within 2 working days and give you a full export of your data before closing the account.
For gym members (payments to your gym)
Membership fees are paid to your gym, and your gym's own refund policy applies. Ask your gym directly. If you paid online through Ironvale and the payment failed but money left your account, it is reversed automatically by the bank or payment partner, usually within 5 to 7 working days.
How refunds are paid
Approved refunds go back to the original payment method within 7 working days of approval. The time to reach your account depends on your bank.
Contact
hello@ironvale.website · TO BE FILLED BY KRITHIK